Guest Experience Team Lead

J000574 JIB Central Coast Restaurants Inc; Watsonville (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Jack in the Box in Watsonville, CA is seeking a Team Leader to train and guide team members in delivering exceptional guest experiences, ensuring food quality, and maintaining standards.

You will manage front-of-house and back-of-house operations, coach staff, monitor cleanliness, and uphold safety policies while delivering fast, friendly service. This role emphasizes leadership and guest-centric attitude, with adherence to JIB procedures.

Qualifications

• Experience – 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1 year supervisory experience in a restaurant or retail customer service environment.
• Must be at least 18 years old; ServSafe certification may be required in certain states.

Responsibilities

• Front of Restaurant duties including guest service, order taking, cashiering, and ensuring timely, accurate orders.
• Interior and Exterior cleanliness responsibilities, including dining area, restrooms, and parking lot upkeep.
• Grill, Fryer, Prep, and Assembly duties are performed to prepare and present food according to procedures.
• Training and coaching teammates, ensuring compliance with JIB standards and labor laws.
• Maintain food safety and quality, handle guest requests, and uphold the JIB Hospitality Model.

Skills

Team leadership

Communication

Customer service

English proficiency

Job description

Jack in the Box in Watsonville, CA is seeking a Team Leader to train and guide team members in delivering exceptional guest experiences, ensuring food quality, and maintaining standards.

You will manage front-of-house and back-of-house operations, coach staff, monitor cleanliness, and uphold safety policies while delivering fast, friendly service. This role emphasizes leadership and guest-centric attitude, with adherence to JIB procedures.