Guest Experience Team Leader

J004303 JIB Amanat Inc; Manteca (CA); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Jack in the Box is seeking a Team Leader to supervise and train staff, ensuring exceptional guest experiences and consistent food quality. You will model and enforce JIB standards, coach team members, manage shifts, and assist with orders during peak times.

The role emphasizes strong guest-focused leadership, clear communication, and maintaining a fast, friendly service environment in a high-volume restaurant.

Qualifications

• Experience – 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1 year supervisory experience in a restaurant or retail customer service environment.
• Excellent interpersonal skills and ability to work with diverse groups of people.
• Must be able to stand for long periods and handle fast-paced service.

Responsibilities

• Train and coach team members to deliver exceptional guest experiences.
• Lead team to ensure food quality, safety and timely service.
• Assist guests with orders and cashier during busy times.
• Maintain cleanliness and organization of the dining area and back-of-house.

Skills

Guest service

Team leadership

Communication

Problem solving

Tools

POS system

Job description

Jack in the Box is seeking a Team Leader to supervise and train staff, ensuring exceptional guest experiences and consistent food quality. You will model and enforce JIB standards, coach team members, manage shifts, and assist with orders during peak times.

The role emphasizes strong guest-focused leadership, clear communication, and maintaining a fast, friendly service environment in a high-volume restaurant.