Guest Experience Team Lead

J000493 JIB Yadav Inc; Lodi (CA); On-site; USD 21,000 - 26,000; Full time

Job summary

Jack in the Box is seeking a Team Leader to supervise frontline crew and ensure exceptional guest experiences. You will train, coach, and lead by example, maintain food safety standards, and manage on-shift operations to deliver fast, accurate service.

The ideal candidate has 6 months JIB experience or 1 year in a supervisory role, is 18+, completes Team Leader training, and communicates effectively in English. Knowledge of POS and basic computer use is a plus.

Qualifications

• Experience – 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1 year supervisory experience in a restaurant or retail customer service environment.
• Must be at least 18 years old; must complete Team Leader training classes; and in certain states, ServSafe certified.
• Must be able to speak, read, and write effectively in English; may require ability to speak another language based on location.
• Excellent interpersonal skills; ability to perform basic math; able to work with diverse groups; proven analytical skills; good organization and planning.
• Self-starter who takes initiative and willingly accepts responsibility; basic knowledge of personal computers; demonstrates integrity and ethical behavior.

Responsibilities

• Train and coach team members to deliver guest experiences and maintain standards.
• Lead on-floor operations during shifts to ensure fast, accurate service.
• Enforce uniform and grooming policies and maintain restaurant cleanliness.
• Assist with guest orders and cashiering during busy times.
• Ensure food safety and compliance with policies; manage cash handling and scheduling.

Skills

Team leadership

Guest service

Interpersonal skills

English proficiency

ServSafe certified

Math skills

Training ability

Tools

POS system

Basic computer knowledge

Job description

Jack in the Box is seeking a Team Leader to supervise frontline crew and ensure exceptional guest experiences. You will train, coach, and lead by example, maintain food safety standards, and manage on-shift operations to deliver fast, accurate service.

The ideal candidate has 6 months JIB experience or 1 year in a supervisory role, is 18+, completes Team Leader training, and communicates effectively in English. Knowledge of POS and basic computer use is a plus.