Guest Experience Team Leader

J000486 JIB YP 486 LLC; Stockton (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Jack in the Box seeks a Team Leader to supervise and train team members, ensuring consistently excellent guest experiences and high food quality. You will coach staff on the Guest Expectations, monitor cleanliness, and manage order accuracy, speed of service, and friendly guest interactions across dining, drive-thru, and prep areas.

Ideal candidates are hands-on leaders who model professional behavior, adhere to policies, and uphold JIB standards while guiding the team through peak hours and

Qualifications

• Experience – 6 consecutive months JIB experience and 100% certified in all workstations for internal promotions, or 1 year supervisory experience in a restaurant or retail customer service environment.
• Must be able to train and coach team members using guest expectations training materials.
• Clear understanding of food safety, quality standards, and restaurant policies.

Responsibilities

• Train and coach team members to deliver exceptional guest experiences.
• Lead and manage the front-of-house and back-of-house during shifts to ensure smooth operations.
• Oversee order taking, cashiering, and guest interactions during busy periods.
• Ensure compliance with JIB policies, standards and labor laws.
• Maintain cleanliness and food safety practices throughout the restaurant.
• Represent the brand and uphold the Jack in the Box Hospitality Model.

Skills

Customer service

Team leadership

Communication

English proficiency

Tools

POS system

Cash register

Job description

Jack in the Box seeks a Team Leader to supervise and train team members, ensuring consistently excellent guest experiences and high food quality. You will coach staff on the Guest Expectations, monitor cleanliness, and manage order accuracy, speed of service, and friendly guest interactions across dining, drive-thru, and prep areas.

Ideal candidates are hands-on leaders who model professional behavior, adhere to policies, and uphold JIB standards while guiding the team through peak hours and