Guest Experience Team Lead

Harri; Pleasanton (CA); On-site; USD 21,000 - 34,000; Full time

Job summary

Jack in the Box in Pleasanton, CA seeks a Team Leader to supervise and coach restaurant staff, ensuring consistent guest experiences and adherence to JIB procedures. You will train team members, monitor food safety, and oversee front- and back-of-house operations to maintain high service levels.

The role requires strong leadership, excellent communication, and the ability to manage busy shifts while upholding brand standards and guest satisfaction.

Qualifications

• Supervisory experience in a restaurant or retail service environment.
• Must be able to stand/walk for extended periods and lift 15–25 lbs.
• Must be at least 18 years old; able to communicate effectively in English.

Responsibilities

• Lead and train team to deliver an exceptional guest experience.
• Oversee order accuracy and fast service during peak times.
• Maintain restaurant cleanliness and food safety standards; enforce policies.
• Manage cash handling and POS operations during shifts.

Skills

Team leadership

Guest service

Training

Coaching

Communication

Tools

POS system

Cash handling

Job description

Jack in the Box in Pleasanton, CA seeks a Team Leader to supervise and coach restaurant staff, ensuring consistent guest experiences and adherence to JIB procedures. You will train team members, monitor food safety, and oversee front- and back-of-house operations to maintain high service levels.

The role requires strong leadership, excellent communication, and the ability to manage busy shifts while upholding brand standards and guest satisfaction.