Guest Experience Team Leader

Harri; Monterey (CA); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Jack in the Box is seeking a Team Leader to supervise and train team members, ensuring exceptional guest experiences and adherence to JIB procedures and standards. This role emphasizes leadership, food safety, and fast, accurate service in a high-volume environment.

The Team Leader will coach staff, monitor quality, and support guests from greeting to checkout, while upholding brand policies and labor guidelines.

Qualifications

• Experience – 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1 year supervisory experience in a restaurant or retail customer service environment.

Responsibilities

• Takes lead on guest service, front of restaurant duties, and ensures order accuracy and timely service.
• Trains and coaches team members; models guest-friendly hospitality and the JIB Hospitality Model.
• Maintains cleanliness and safety standards, guides cash handling and POS operations during peak times.
• Ensures food safety, quality checks, and proper presentation of menu items.

Job description

Jack in the Box is seeking a Team Leader to supervise and train team members, ensuring exceptional guest experiences and adherence to JIB procedures and standards. This role emphasizes leadership, food safety, and fast, accurate service in a high-volume environment.

The Team Leader will coach staff, monitor quality, and support guests from greeting to checkout, while upholding brand policies and labor guidelines.