Guest Experience Team Leader

Harri; Flosden Acres (CA); On-site; USD 32,000 - 46,000; Full time

Job summary

Jack in the Box is seeking a Team Leader to train and guide restaurant staff, ensuring exceptional guest experiences and adherence to food safety and service standards. You will model hospitality, coach teammates, and manage daily operations during busy periods.

The role emphasizes guest satisfaction, teamwork, and compliance with all JIB policies, with a focus on timely service and quality presentation of meals.

Qualifications

• Experience: 6 months JIB experience and 100% certified in all workstations.
• Must be 18+ and complete Team Leader training; ServSafe may be required in some states.
• Excellent interpersonal skills and ability to work with diverse teams.

Responsibilities

• Train and coach team members to deliver exceptional guest experiences.
• Lead front-line operations to ensure accuracy and speed during peak times.
• Maintain cleanliness and safety standards across the restaurant.
• Manage guest requests and resolve issues following company policies.
• Enforce grooming, uniforms, and hospitality standards.

Skills

Leadership

Guest service

Communication

Time management

Multitasking

Education

High school diploma or equivalent

Tools

POS system

Cash handling

Job description

Jack in the Box is seeking a Team Leader to train and guide restaurant staff, ensuring exceptional guest experiences and adherence to food safety and service standards. You will model hospitality, coach teammates, and manage daily operations during busy periods.

The role emphasizes guest satisfaction, teamwork, and compliance with all JIB policies, with a focus on timely service and quality presentation of meals.