Guest Experience Team Lead

Cumberland Farms; Halifax (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive Wages

Earned wage access program

401K with Company Match

Team Member Discounts

Flexible Scheduling

Tuition Reimbursement

Employee Assistance Program

FT benefits

Job summary

Cumberland Farms in Massachusetts is seeking a dynamic Guest Service Leader to support store operations, guest service, and team development. You will greet guests, coach teammates, and help keep the store in stock and welcoming.

This role offers both part-time and full-time hours, with flexible scheduling and opportunities for growth. Base pay is competitive and receives benefits, with potential overtime and leadership responsibilities in the Store Manager's absence.

Qualifications

• Minimum Education: N/A
• Preferred Education: High School or GED
• Minimum Experience: 6 months as a Guest Service Associate
• Preferred Experience: 6-12 months retail, guest service or restaurant
• Preferred Licenses/Certifications: ServSafe /Food Safety certification a plus but not mandatory

Responsibilities

• Greet guests in a friendly manner and provide quick, efficient service
• Process guest transactions efficiently to minimize wait time
• Maintain the overall appearance and cleanliness of the store
• Monitor stock on the sales floor and ensure products are stocked and displayed
• In Store Manager's absence, assist with reports, ordering and banking as needed
• Lead by example in executing company values and policies
• Train, coach and mentor team members to deliver excellent guest service
• Assist with food service tasks and food safety procedures

Skills

Leadership

Guest service

Communication

Teamwork

Decision making

Education

High School Diploma or GED

Job description

Cumberland Farms in Massachusetts is seeking a dynamic Guest Service Leader to support store operations, guest service, and team development. You will greet guests, coach teammates, and help keep the store in stock and welcoming.

This role offers both part-time and full-time hours, with flexible scheduling and opportunities for growth. Base pay is competitive and receives benefits, with potential overtime and leadership responsibilities in the Store Manager's absence.