Retail Guest Experience Leader

Cumberland Farms; Hanover (MA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive Wages

Earned wage access program

401K with Company Match

Team Member Discounts

Flexible Scheduling

Tuition Reimbursement

Employee Assistance Program

Additional benefits for FT team

Job summary

Cumberland Farms is seeking a dynamic Guest Service Leader in a fast-paced retail environment. You will greet guests, guide team members, and support the Store Manager with daily operations while helping to maintain stock, cleanliness and guest satisfaction.

The role emphasizes leadership by example, customer service excellence, and collaboration with store teams to ensure a smooth guest experience across shifts. Flexible scheduling and career growth opportunities are offered.

Qualifications

• Minimum experience: 6 months as a Guest Service Associate.
• Preferred experience: 6–12 months retail, guest service or restaurant.

Responsibilities

• Greet all guests in a friendly manner and welcome them to the store.
• Process guest transactions efficiently to minimize wait times.
• Maintain store appearance inside and outside, ensuring cleanliness and stock levels.
• Assist with store operations in the Store Manager's absence and train fellow team members.
• Lead by example in executing company values, policies, and procedures.
• Ensure safety and proper food service practices where applicable.
• Perform other duties as assigned by Store Manager or acting lead.

Skills

Guest service

Leadership

Teamwork

Communication

Education

High School diploma or GED

Job description

Cumberland Farms is seeking a dynamic Guest Service Leader in a fast-paced retail environment. You will greet guests, guide team members, and support the Store Manager with daily operations while helping to maintain stock, cleanliness and guest satisfaction.

The role emphasizes leadership by example, customer service excellence, and collaboration with store teams to ensure a smooth guest experience across shifts. Flexible scheduling and career growth opportunities are offered.