Guest Experience Leader - Flexible Scheduling

Cumberland Farms; Lewiston (ME); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Earned wage access

401K with Company Match

Team Member Discounts

Flexible Scheduling

Tuition Reimbursement

Employee Assistance Program

Additional benefits for FT team

Job summary

Cumberland Farms is hiring a Guest Service Leader to support store operations, guide the team, and deliver an exceptional guest experience. You will greet guests, coach teammates, ensure in-store cleanliness, and manage stock while the Store Manager is away.

The role emphasizes leadership by example and adherence to company values. Ideal candidates bring energy, guest-focused service, and the ability to lead while handling multiple tasks.

Qualifications

• Minimum experience: 6 months as a Guest Service Associate
• Preferred experience: 6–12 months retail, guest service or restaurant
• ServSafe /Food Safety certification a plus but not mandatory
• Preferred education: High School or GED

Responsibilities

• Greet all guests in a friendly manner to make them feel welcomed and appreciated and invite them to return at a later date.
• Process guest transactions in an efficient and friendly manner to minimize guest wait time.
• Maintain the overall appearance and cleanliness of both the inside and outside of the store.
• Monitor and replenish as needed product on the sales floor, including coolers and freezers, rotating stock and keeping product levels full.
• In Store Manager's absence, complete Manager's reports, product ordering and banking as needed.
• Lead by example in execution of Company values, programs and policies.
• Provide training, feedback, coaching and direction to fellow team members, assuming role of store lead in Store Manager's absence.
• In food service stores, assist with food preparation and food safety, executing Company processes and programs to provide a consistent guest shopping experience.
• Make safety a priority within the store for guests and team members.
• Perform other duties as assigned at the discretion of the Store Manager or Person in Charge in SM's absence.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

Skills

Guest service

Team leadership

Communication

Decision making

High energy

Team player

Adaptability

Education

High School or GED

Tools

Computer skills

Job description

Cumberland Farms is hiring a Guest Service Leader to support store operations, guide the team, and deliver an exceptional guest experience. You will greet guests, coach teammates, ensure in-store cleanliness, and manage stock while the Store Manager is away.

The role emphasizes leadership by example and adherence to company values. Ideal candidates bring energy, guest-focused service, and the ability to lead while handling multiple tasks.