Retail Guest Experience Lead

Cumberland Farms; Walpole (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Earned wage access

401K with company match

Team member discounts

Flexible scheduling

Tuition reimbursement

Employee assistance program

Additional benefits for FT

Job summary

Cumberland Farms is seeking a high-energy Guest Service Leader to help manage day-to-day store operations and guide a team in delivering exceptional guest experiences. You will greet guests, process transactions, and ensure the store is clean, stocked, and organized for fast, friendly service.

The role involves leading by example, coaching team members, and stepping in for the Store Manager when needed, all in a fast-paced retail environment with flexible full-time hours and opportunities to

Qualifications

• Must have experience in guest service, leadership, and a fast-paced environment.
• Team leadership and coaching capabilities preferred.
• Ability to manage multiple tasks and customer interactions effectively.

Responsibilities

• Greet guests warmly and guide them to make the shopping experience efficient.
• Process guest transactions accurately and promptly.
• Maintain clean and stocked store area, including coffee and food service areas.
• Lead by example in executing company policies and values.
• In the Store Manager's absence, perform lead duties and assist with banking and reports.

Skills

Guest service

Leadership

Decision making

High energy

Team oriented

Computer skills

Education

High School or GED

Job description

Cumberland Farms is seeking a high-energy Guest Service Leader to help manage day-to-day store operations and guide a team in delivering exceptional guest experiences. You will greet guests, process transactions, and ensure the store is clean, stocked, and organized for fast, friendly service.

The role involves leading by example, coaching team members, and stepping in for the Store Manager when needed, all in a fast-paced retail environment with flexible full-time hours and opportunities to