Guest Experience Team Lead

J000478 JIB Central Coast Restaurants Inc; Gilroy (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

JIB Central Coast Restaurants Inc in Gilroy, CA is seeking a Team Leader to supervise front-of-house and back-of-house teams, training staff to meet guest expectations and ensuring compliance with food safety and Jack in the Box brand standards.

You will manage guest service during peak times, coach staff on the Hospitality Model, handle cash and POS procedures, and maintain cleanliness and orderly operations in a fast-paced environment.

Qualifications

• Experience: 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes.
• Must be 18+ years old; complete Team Leader training; ServSafe certification in certain states.
• Ability to speak, read, and write English; strong interpersonal and math skills; lead diverse teams.

Responsibilities

• Supervise and train team to deliver guest experience.
• Maintain hospitality standards and brand policies.
• Oversee order taking and cashiering during busy times.
• Ensure food safety and quality; monitor prep and presentation.
• Lead front, back, and interior operations; maintain cleanliness.

Skills

Team leadership

Customer service

Interpersonal skills

English proficiency

Analytical skills

Organisation & planning

Basic math

Job description

JIB Central Coast Restaurants Inc in Gilroy, CA is seeking a Team Leader to supervise front-of-house and back-of-house teams, training staff to meet guest expectations and ensuring compliance with food safety and Jack in the Box brand standards.

You will manage guest service during peak times, coach staff on the Hospitality Model, handle cash and POS procedures, and maintain cleanliness and orderly operations in a fast-paced environment.