Guest Experience Team Lead

J004440 JIB Anand Inc; Elk Grove (CA); On-site; USD 23,000 - 30,000; Full time

Job summary

Jack in the Box in Elk Grove, CA is seeking a Team Leader to supervise frontline Team Members, train staff, and ensure an exceptional guest experience through great tasting food, accurate orders, and strict adherence to company policies.

You will model customer care, lead during busy periods, coach for product quality, and maintain restaurant cleanliness and standards. This role focuses on guest satisfaction, teamwork, and reliable operations under the JIB guidelines.

Qualifications

• Must complete Team Leader training classes and be 18+.
• Experience in restaurant or retail supervisory role.
• Excellent interpersonal and communication skills in English.

Responsibilities

• Train and coach team members to meet guest expectations and restaurant standards.
• Lead and supervise shifts, ensuring smooth operations during peak times.
• Enforce proper food safety, cleanliness, and order accuracy.
• Support guests and staff with timely, friendly service and problem resolution.

Skills

Team Leadership

Guest Service

English Communication

Interpersonal Skills

Organizational Skills

Self-Motivation

Training & Coaching

Tools

POS System

PC Skills

Job description

Jack in the Box in Elk Grove, CA is seeking a Team Leader to supervise frontline Team Members, train staff, and ensure an exceptional guest experience through great tasting food, accurate orders, and strict adherence to company policies.

You will model customer care, lead during busy periods, coach for product quality, and maintain restaurant cleanliness and standards. This role focuses on guest satisfaction, teamwork, and reliable operations under the JIB guidelines.