Guest Experience Supervisor — Front Desk & Training

IHG Hotels & Resorts; San Antonio (TX); On-site; USD 57,308,000 - 65,904,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

IHG Hotels & Resorts in San Antonio, TX seeks a Front Desk Supervisor to assist in overseeing the front desk and guest relations team. The role emphasizes delivering exceptional service, training staff on service standards, and guiding reservations and property management systems.

You will help upsell rooms, handle check-ins/outs, respond to guest requests and complaints, and coordinate with other departments to ensure smooth operations.

Qualifications

• High School diploma or equivalent, plus one year front office/guest relations experience including some supervisory training/experience.
• Must speak fluent English.
• Some college preferred.

Responsibilities

• Assist in supervising the front desk function and train staff on service expectations and reservations systems.
• Monitor performance and alert management of serious issues.
• Upsell rooms to maximize hotel revenue.
• Process cash/credit transactions and exchange reports per procedures.

Skills

Front desk supervision

Staff training

Guest relations

English proficiency

Education

High School diploma

Some college preferred

Tools

Reservations systems

Job description

IHG Hotels & Resorts in San Antonio, TX seeks a Front Desk Supervisor to assist in overseeing the front desk and guest relations team. The role emphasizes delivering exceptional service, training staff on service standards, and guiding reservations and property management systems.

You will help upsell rooms, handle check-ins/outs, respond to guest requests and complaints, and coordinate with other departments to ensure smooth operations.