Front Desk Supervisor — Lead Guest Experience & Team

InterContinental Hotels Group; San Antonio (TX); On-site; USD 28,000 - 32,000; Full time

Job summary

InterContinental Hotels Group in San Antonio is seeking a front desk supervisor to provide timely check-in/check-out services, supervise staff, and promote guest satisfaction.

Requirements include a high school diploma, at least one year in front office/guest relations with some supervisory training, fluent English, and ability to handle cash and reservations systems; night/weekend shifts may be required.

Qualifications

• High School diploma or equivalent, plus one year front office/guest relations experience including some supervisory training/experience.
• Some college preferred.
• Must speak fluent English. Other languages preferred.

Responsibilities

• Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.
• Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures including posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.
• Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe-deposit boxes to guest and ensuring the security of keys.
• Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction.
• Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.

Skills

Front desk supervision

Customer service

English fluency

Education

High School diploma

Tools

Property management system

Job description

InterContinental Hotels Group in San Antonio is seeking a front desk supervisor to provide timely check-in/check-out services, supervise staff, and promote guest satisfaction.

Requirements include a high school diploma, at least one year in front office/guest relations with some supervisory training, fluent English, and ability to handle cash and reservations systems; night/weekend shifts may be required.