Guest Experience Lead: Front Office Supervisor

Hyatt Hotels Corporation; Nashville (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

Hyatt Regency Hill Country Resort and Spa in San Antonio, TX, invites a Front Office Supervisor to lead the guest services team, ensure adherence to policies, and deliver outstanding hospitality.

You will greet guests on arrival, manage check-in/check-out, coordinate with Housekeeping and Engineering, handle cash, and communicate VIP needs across departments, while upholding Hyatt's standards.

Qualifications

• At least one year of experience in a supervisor role.

Responsibilities

• Supervises Front Office Team Members, ensuring adherence to hotel policies and standards.
• Assist Front Office Team with their job functions to ensure optimum service to guests.
• Welcome and register arriving guests, making sure that all pertinent information is obtained.
• Efficiently conduct check-in and check-out procedures.
• Maintain healthy communication with Housekeeping and Engineering and ensure guest expectations are met; log and follow up on maintenance issues.
• Handle cash transactions in accordance with the property’s cash handling policy.
• Maintain current knowledge of hotel culture, amenities, and services, events in the area, and points of interest.
• Answer the telephone in a professional manner and assist guests with questions/directions, etc.
• Communicate with all departments regarding in-house VIPs and any special requests/needs.
• Serve as a leader in displaying outstanding hospitality skills.
• All other tasks and duties as assigned.

Skills

Supervisory experience

Job description

Hyatt Regency Hill Country Resort and Spa in San Antonio, TX, invites a Front Office Supervisor to lead the guest services team, ensure adherence to policies, and deliver outstanding hospitality.

You will greet guests on arrival, manage check-in/check-out, coordinate with Housekeeping and Engineering, handle cash, and communicate VIP needs across departments, while upholding Hyatt's standards.