Guest Services Supervisor - Front Desk Leadership & Service

Dimension Hospitality; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Dimension Hospitality in San Antonio, TX is seeking a Guest Service Supervisor to support front desk operations and help lead the guest services team. You will assist with training, service recovery, shift coverage, and ensuring guests have a smooth and welcoming experience from arrival to departure.

The ideal candidate has front desk or hospitality experience, excels in customer service, and can coach a team while maintaining brand standards.

Qualifications

• Previous front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable.
• Strong problem solving and multitasking abilities.
• Comfortable with computers and hotel systems.

Responsibilities

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Skills

Front desk experience

Customer service

Leadership

Coaching

Problem solving

Multitasking

Communication

Hotel systems

Tools

Hotel systems

Job description

Dimension Hospitality in San Antonio, TX is seeking a Guest Service Supervisor to support front desk operations and help lead the guest services team. You will assist with training, service recovery, shift coverage, and ensuring guests have a smooth and welcoming experience from arrival to departure.

The ideal candidate has front desk or hospitality experience, excels in customer service, and can coach a team while maintaining brand standards.