Guest Experience Supervisor | Front Desk Leader

Dimensionhospitality; San Antonio (TX); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Dimension Hospitality is seeking a Guest Service Supervisor to support front desk operations and help lead the guest services team in San Antonio, Texas. You will focus on training, service recovery, shift coverage, and ensuring guests have a smooth check-in and check-out experience.

The role requires strong customer service, leadership, and problem-solving skills, with comfort using hotel systems. A positive, professional presence and reliability are essential to shape the guest experience.

Qualifications

• Previous front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable.
• Strong problem solving and multitasking abilities.
• Comfortable with computers and hotel systems.
• Flexible to work any shifts including holidays and weekend.

Responsibilities

• Assist in supervising front desk staff and daily operations.
• Support check ins, check outs, reservations, and guest inquiries.
• Provide coaching and training to team members.
• Handle guest concerns and resolve service issues professionally; ensure front desk procedures and brand standards are followed.
• Maintain accurate records, logs, and shift information.
• Communicate important updates to management and other departments.
• Assist with cashiering, billing, and basic audit tasks.

Skills

Customer service

Team leadership

Communication

Problem solving

Computer systems

Tools

PMS software (Opera)

Job description

Dimension Hospitality is seeking a Guest Service Supervisor to support front desk operations and help lead the guest services team in San Antonio, Texas. You will focus on training, service recovery, shift coverage, and ensuring guests have a smooth check-in and check-out experience.

The role requires strong customer service, leadership, and problem-solving skills, with comfort using hotel systems. A positive, professional presence and reliability are essential to shape the guest experience.