Guest Services Lead & Front Desk Coach

BLANCO RIO LTD; San Antonio (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Embassy Suites San Antonio is seeking a Guest Service Supervisor to support front desk operations and lead the guest services team. You will assist with training, service recovery, shift coverage, and ensure guests have a smooth experience from arrival to departure.

The role emphasizes coaching, problem solving, and maintaining brand standards while delivering friendly, professional service to guests in a busy hotel environment.

Qualifications

• Previous front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable.
• Strong problem solving and multitasking abilities.
• Comfortable with computers and hotel systems.
• Flexible to work any shifts including holidays and weekend.

Responsibilities

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Skills

Strong customer service

Communication skills

Lead, coach, and support a team

Problem solving

Multitasking abilities

Comfortable with computers and hotelys

Job description

Embassy Suites San Antonio is seeking a Guest Service Supervisor to support front desk operations and lead the guest services team. You will assist with training, service recovery, shift coverage, and ensure guests have a smooth experience from arrival to departure.

The role emphasizes coaching, problem solving, and maintaining brand standards while delivering friendly, professional service to guests in a busy hotel environment.