Front Desk Supervisor — Lead Guest Experience

Sales Match; San Antonio (TX); On-site; USD 24,796 - 41,328; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Employee discounts on services and accommodations

Positive, team-oriented work environment

Job summary

A hospitality company in San Antonio is seeking a dedicated Reception Supervisor to lead their front desk team. Responsibilities include supervising staff, ensuring smooth guest operations, addressing inquiries, and maintaining a welcoming environment. The ideal candidate has 2+ years of experience in a supervisory role, excellent communication skills, and the ability to handle customer concerns effectively. This position offers competitive pay and benefits including health insurance and paid time off.

Qualifications

• 2+ years of experience in a receptionist or supervisory role in hospitality.
• Ability to stay calm and professional when handling guest issues.
• Experience with front desk operations.

Responsibilities

• Supervise and mentor reception staff, providing guidance and support.
• Ensure smooth operations, including guest check-ins and reservations.
• Address guest concerns and inquiries with professionalism.
• Monitor staff performance and conduct evaluations.

Skills

Leadership skills

Customer service

Communication

Organizational skills

Multitasking

Education

High school diploma or equivalent

Degree in Hospitality Management

Tools

Reservation systems

Basic accounting

Job description

A hospitality company in San Antonio is seeking a dedicated Reception Supervisor to lead their front desk team. Responsibilities include supervising staff, ensuring smooth guest operations, addressing inquiries, and maintaining a welcoming environment. The ideal candidate has 2+ years of experience in a supervisory role, excellent communication skills, and the ability to handle customer concerns effectively. This position offers competitive pay and benefits including health insurance and paid time off.