Guest Experience Supervisor – Front Desk

Highgate; Miami Beach (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

Paid sick leave

401(k) Retirement Plan with employer-m

Job summary

The Front Office Supervisor at Highgate Hotels is responsible for delivering attentive, courteous service to guests from check-in through checkout, while maximizing room revenue and occupancy in a fast-paced hotel setting.

The role requires strong communication, customer service, and computer skills, with the ability to supervise front desk staff, balance shift duties, and uphold brand standards across all interactions.

Qualifications

• High School diploma or equivalent required.
• Customer service experience preferred.
• Ability to stand during shift and multitask.

Responsibilities

• Greet and welcome guests at the Front Desk per standards.
• Maintain PBX console operation and hotel standards.
• Answer inquiries about services, facilities, and hours.
• Log and deliver packages, mail, and messages to guests.

Skills

Customer Service

Communication

Computer Experience

Education

High School diploma or equivalent

College coursework in related field helpful

Tools

PBX console

Front Desk computer system

Job description

The Front Office Supervisor at Highgate Hotels is responsible for delivering attentive, courteous service to guests from check-in through checkout, while maximizing room revenue and occupancy in a fast-paced hotel setting.

The role requires strong communication, customer service, and computer skills, with the ability to supervise front desk staff, balance shift duties, and uphold brand standards across all interactions.