Front Desk Agent, Part-Time - Guest Experience

Highgate; Carolina (PR); On-site; USD 20,664 - 30,307; Full time

Job summary

Highgate Hotels is seeking a Front Office Agent to deliver attentive, courteous service during check-in, stay, and checkout, while maximizing room revenue and occupancy. You will greet guests, manage inquiries, and coordinate with departments to ensure seamless service.

The role requires bilingual abilities, prior hospitality experience, High School diploma, and computer skills to operate front desk systems. Flexibility for shift hours and a professional, guest-focused demeanor are essential.

Qualifications

• College coursework in related field helpful.
• Fully bilingual.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Service experience preferred.

Responsibilities

• Greet and welcome all guests approaching the Front Desk.
• Maintain proper operation of the PBX console and ensure hotel standards are met.
• Answer guest inquiries about hotel services, facilities and hours of operation.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Be familiar with hospitality terminology and rate promotions.

Skills

Fully bilingual

Customer service

Computer experience

Education

High School diploma or equivalent

Tools

PBX system

Job description

Highgate Hotels is seeking a Front Office Agent to deliver attentive, courteous service during check-in, stay, and checkout, while maximizing room revenue and occupancy. You will greet guests, manage inquiries, and coordinate with departments to ensure seamless service.

The role requires bilingual abilities, prior hospitality experience, High School diploma, and computer skills to operate front desk systems. Flexibility for shift hours and a professional, guest-focused demeanor are essential.