Front Desk & Guest Experience Agent

Highgate; Joliet (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

401(k) Retirement Plan

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Jury duty leave

Job summary

Highgate Hotels is seeking a Front Office Agent to provide attentive, courteous service during check‑in, stay, and checkout while maximizing room revenue and occupancy. The role includes shifts from 7 a.m. to 3 p.m. and 3 p.m.

to 11 p.m. daily. Responsibilities include greeting guests, answering inquiries, handling reservations, and using the front desk system to manage Billing and reporting with a focus on accuracy and hospitality.

Qualifications

• Experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Must communicate effectively with guests and staff at all levels.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, and entertainment.
• Follow all cash handling and credit policies.
• Be familiar with rates, packages and promotions.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Operate front desk computer systems and complete shift checklists.
• Maintain a clean and organized work area.
• Assist guests with safe deposit boxes.

Skills

Customer service

Communication

Multitasking

Greet guests

Education

High School diploma or equivalent

Some college coursework helpful

Tools

Front Desk System

PMS software

Job description

Highgate Hotels is seeking a Front Office Agent to provide attentive, courteous service during check‑in, stay, and checkout while maximizing room revenue and occupancy. The role includes shifts from 7 a.m. to 3 p.m. and 3 p.m.

to 11 p.m. daily. Responsibilities include greeting guests, answering inquiries, handling reservations, and using the front desk system to manage Billing and reporting with a focus on accuracy and hospitality.