Guest Experience Front Office Supervisor

Highgate; Miami (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

Job summary

Highgate Hotels in Miami is seeking a Front Office Supervisor to lead guest services at a 243-room boutique property. You will oversee check-in/check-out, train staff, and ensure a warm, efficient reception aligned with brand standards.

The role requires excellent communication, multitasking, and the ability to balance guest needs with hotel operations. You will manage shift coverage, assist with rate quotes, and uphold safety and service quality across the front desk.

Qualifications

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.

Responsibilities

• Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
• Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
• Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Review Front Office log and Trace File daily.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in-house groups.

Skills

Customer Services

Communication

Multitask

Team supervision

Education

High School diploma or equivalent

College course work in related field

Tools

PBX console

Front Desk computer system

Job description

Highgate Hotels in Miami is seeking a Front Office Supervisor to lead guest services at a 243-room boutique property. You will oversee check-in/check-out, train staff, and ensure a warm, efficient reception aligned with brand standards.

The role requires excellent communication, multitasking, and the ability to balance guest needs with hotel operations. You will manage shift coverage, assist with rate quotes, and uphold safety and service quality across the front desk.