Front Desk Supervisor: Guest Experience Lead

Highgate Hotels, LP; City of Rochester (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Plan

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Job summary

Highgate Hotels in Rochester, NY is seeking a Front Office Supervisor to lead the hotel reception team, greet guests, and ensure smooth front desk operations. You will balance cash handling, manage reservations, and coordinate with other departments to maintain service standards.

This role requires computer experience, a high school diploma, and the ability to stand for long shifts. The compensation is hourly at USD 18.00, with full-time benefits and opportunities to advance in a dynamic

Qualifications

• Experience in hotel or related field preferred.
• Must be able to stand for full shift.
• Must maintain warm and friendly demeanor.
• Strong communication and guest service skills required.

Responsibilities

• Greet and welcome guests at the Front Desk according to Highgate standards.
• Maintain operation of the PBX console and front desk systems.
• Answer guest inquiries about services, facilities and hours.
• Log and deliver packages and messages to guests and meeting rooms.
• Balance and close shift paperwork following hotel standards.

Skills

Computer experience

Customer service

Communication skills

Multitasking

Education

High School diploma or equivalent

College coursework (relevant field)

Tools

Front Desk software

Job description

Highgate Hotels in Rochester, NY is seeking a Front Office Supervisor to lead the hotel reception team, greet guests, and ensure smooth front desk operations. You will balance cash handling, manage reservations, and coordinate with other departments to maintain service standards.

This role requires computer experience, a high school diploma, and the ability to stand for long shifts. The compensation is hourly at USD 18.00, with full-time benefits and opportunities to advance in a dynamic