Guest Experience Specialist

Highgate; Lahaina (HI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Job summary

The Guest Service Agent at Highgate Hotels is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Greet guests, manage front desk operations, answer inquiries, handle packages, and coordinate with other departments to ensure a seamless guest experience. Flexibility and strong communication are essential to success in this role.

Qualifications

• Customer service experience preferred.
• Computer skills required.
• Flexible and long hours sometimes required.

Responsibilities

• Greet and welcome guests at the Front Desk.
• Answer inquiries about hotel services and hours.
• Handle check-ins/checkouts and cash handling.
• Balance shift paperwork and maintain front desk records.
• Maintain a warm, friendly and professional demeanor.

Skills

Customer services

Computer experience

Communication

Multitasking

Flexibility

Stand for long shifts

Education

High School diploma

College coursework helpful

Job description

The Guest Service Agent at Highgate Hotels is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Greet guests, manage front desk operations, answer inquiries, handle packages, and coordinate with other departments to ensure a seamless guest experience. Flexibility and strong communication are essential to success in this role.