Front Desk Supervisor: Guest Experience Leader

Highgate; Fremont (CA); Hybrid; USD 30,000 - 41,000; Full time

Job summary

Highgate Hotels, at Residence Inn Fremont, seeks a Front Office Supervisor to oversee guest check-ins, checkouts, and front desk operations. You will balance shift paperwork, respond to inquiries, and ensure service quality in a fast-paced hotel setting.

The role requires weekend availability, strong computer skills, and a customer-service mindset. Candidates should be able to multitask, maintain professionalism, and uphold Highgate standards in a dynamic hospitality environment.

Qualifications

• Hotel/related field experience preferred.
• High School diploma or equivalent.
• Computer experience required.
• Customer services experience preferred.
• Flexible and long hours sometimes required.
• Ability to stand during entire shift.
• Must communicate effectively with guests and staff.
• Must be able to multitask and prioritize departmental functions.

Responsibilities

• Greet and welcome all guests at the Front Desk in accordance with Highgate Hotel standards.
• Maintain operation of the PBX console and ensure hotel standards are met.
• Answer guest inquiries about services, facilities and hours of operation.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.

Skills

Customer service

Computer skills

Flexibility

Communication skills

Education

High school diploma

College coursework helpful

Tools

PBX system

Front desk software

Job description

Highgate Hotels, at Residence Inn Fremont, seeks a Front Office Supervisor to oversee guest check-ins, checkouts, and front desk operations. You will balance shift paperwork, respond to inquiries, and ensure service quality in a fast-paced hotel setting.

The role requires weekend availability, strong computer skills, and a customer-service mindset. Candidates should be able to multitask, maintain professionalism, and uphold Highgate standards in a dynamic hospitality environment.