Guest Experience Supervisor - Front Desk

Hotel Yountville; Fremont (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

Fremont Marriott Silicon Valley in Fremont, CA is seeking a Front Desk Supervisor earning $23.00 per hour. You will manage front desk staffing, train and schedule agents, and ensure smooth check-in/out experiences for guests.

Proficiency with the MICROS system, strong guest service skills, and ability to work evenings and weekends are required. This full-time role offers a collaborative team, opportunities to lead guest services, and a dynamic hotel environment.

Qualifications

• Experience in supervising front desk staff and ensuring guest satisfaction.
• Ability to manage high-demand situations with composure.
• Proven track record of coordinating schedules and training staff.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Skills

Guest service

Team leadership

Schedule management

Calm under pressure

Tools

MICROS system

Job description

Fremont Marriott Silicon Valley in Fremont, CA is seeking a Front Desk Supervisor earning $23.00 per hour. You will manage front desk staffing, train and schedule agents, and ensure smooth check-in/out experiences for guests.

Proficiency with the MICROS system, strong guest service skills, and ability to work evenings and weekends are required. This full-time role offers a collaborative team, opportunities to lead guest services, and a dynamic hotel environment.