Front Desk Supervisor - Guest Experience Lead

One Ocean Resort & Spa; Fremont (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

Fremont Marriott Silicon Valley in Fremont, CA is seeking a Front Desk Supervisor to oversee front desk operations, staffing, and guest service. The role requires managing MICROS transactions, supervising front desk staff, and ensuring smooth check-in/out experiences for guests.

You will coordinate with Housekeeping and Engineering, interview and train agents, and maintain courteous, professional communication with guests while handling high-demand situations.

Qualifications

• Experience in front desk operations and guest service best practices.
• Ability to interview, hire, supervise and train front desk staff.
• Comfortable working with MICROS and handling daily transactions.

Responsibilities

• Ensure proper staffing levels of front office associates and supervise teams.
• Perform front desk duties and oversee check-in/check-out processes.
• Coordinate with Housekeeping and Engineering on guest requests and maintenance needs.
• Greet guests warmly and resolve issues in a timely, professional manner.

Skills

Staffing & scheduling

Guest service

MICROS system

Communication

Team collaboration

Tools

MICROS POS

Job description

Fremont Marriott Silicon Valley in Fremont, CA is seeking a Front Desk Supervisor to oversee front desk operations, staffing, and guest service. The role requires managing MICROS transactions, supervising front desk staff, and ensuring smooth check-in/out experiences for guests.

You will coordinate with Housekeeping and Engineering, interview and train agents, and maintain courteous, professional communication with guests while handling high-demand situations.