Front Desk Supervisor $23.00 per hour - Fremont Marriott

Le Pavillon; Fremont (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

Fremont Marriott is seeking a Front Desk Supervisor in Fremont, CA, offering $23.00 per hour. You will lead front office staff, ensure proper staffing, and maintain excellent guest experiences while managing MICROS transactions and daily operations.

The role requires strong communication, teamwork, and the ability to handle high-demand times, including nights and weekends. Join a dynamic hotel team dedicated to hospitality excellence in the Fremont area.

Qualifications

• Ability to calmly work with high demand and/or upset guests.
• Experience in interviewing, hiring, supervising, and training front desk staff.
• Ability to manage front desk operations and guest requests efficiently.
• Strong team player with a high work ethic and initiative.
• Willingness to work varying shifts including nights, weekends, and holidays.

Responsibilities

• Ensure proper staffing levels for front desk teams, including interviewing, hiring, supervising, training and scheduling.
• Understand front office roles and duties and perform duties as needed.
• Operate the MICROS system accurately for daily transactions.
• Check AM and PM discrepancy reports.
• Coordinate with Housekeeping and Engineering for guest rooms and maintenance requests.
• Greet guests and check them in/out promptly and professionally.

Skills

Hiring & scheduling

Supervision

Training

Guest service

Communication

Tools

MICROS system

Job description

Front Desk Supervisor $23.00 per hour - Fremont Marriott

#26-3189

Frermont, California, United States

Location Description

Experience the elegance and convenience of one of the most modern Fremont, CA, hotels at Fremont Marriott Silicon Valley. At the gateway to Silicon Valley, our hotel in Fremont, CA, is located at the southern tip of the San Francisco Bay, just north of San Jose and between the McCarthy Ranch and Pacific Commons office parks. As one of the most popular full-service hotels in Fremont, California, we are near many Bay Area attractions, including Napa Valley and the high-tech headquarters of Silicon Valley and Santa Clara.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.


• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.


• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.


• Accurately check AM and PM discrepancy reports.


• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments


• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Location

Fremont Marriott-FRII

Requirements

What we are looking for

• Ability to calmly work with high demand and/or upset guests


• High work ethic and self-initiative


• May be required to work varying schedules to include nights, weekends, and holidays


• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!


• Physical Requirements (In-Office Role)


• Ability to work in a standard office environment.


• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)


• Occasional standing and walking throughout the workday.


• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.


• Ability to communicate effectively verbally and in writing.


• Occasionally required to stand, walk, bend, reach, or carry items.


• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).


• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).


• Ability to hear and participate in conversations and meetings, use phone and/or headset


• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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