Front Desk Supervisor $23.00 per hour - Fremont Marriott

Remington Hospitality; California; On-site; USD 42,000 - 62,000; Full time

Job summary

Remington Hospitality in California is seeking a Front Office Supervisor to oversee the hotel's front desk operations. You will supervise front desk agents, greet guests, handle check-ins/outs, and ensure staff perform duties efficiently while delivering warm, professional service.

Responsibilities include staffing, interviewing, training, scheduling, and coordinating with Housekeeping and Engineering to address guest requests and maintenance needs.

Responsibilities

• Interviewing, hiring, supervising, training and scheduling front desk staff and PBX operators.
• Greet and assist guests with check-in/check-out and inquiries.
• Communicate with Housekeeping and Engineering on guest rooms and maintenance requests.
• Operate MICROS system for daily transactions and reconciliations.

Tools

MICROS system

Job description

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.