Guest Experience Leader — Front Desk Supervisor

Murrieta Hot Springs Resort; Fremont (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

Fremont Marriott Silicon Valley is seeking a Front Desk Supervisor to manage front desk operations in Fremont, CA. The role involves staffing, supervising, and ensuring smooth guest check-in/check-out while handling MICROS transactions and coordinating with housekeeping and engineering for guest needs.

You will oversee a team of front desk agents, coordinators, and PBX operators, maintaining high guest service standards in a full-service hotel environment.

Qualifications

• Experience in hotel front desk operations and supervision.
• Ability to interview, hire, train and schedule front desk staff.
• Strong communication and guest service focus.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments

Skills

Staffing management

Customer service

Team collaboration

MICROS experience

Scheduling

Communication

Tools

MICROS system

Job description

Fremont Marriott Silicon Valley is seeking a Front Desk Supervisor to manage front desk operations in Fremont, CA. The role involves staffing, supervising, and ensuring smooth guest check-in/check-out while handling MICROS transactions and coordinating with housekeeping and engineering for guest needs.

You will oversee a team of front desk agents, coordinators, and PBX operators, maintaining high guest service standards in a full-service hotel environment.