Front Desk Supervisor - Guest Experience Leader

Pier House; Fremont (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

Fremont Marriott Silicon Valley in Fremont, CA is seeking a Front Desk Supervisor to oversee front office operations and staffing. You will supervise, hire, train, and schedule front desk agents, guest service staff, and PBX operators while ensuring smooth daily transactions in the MICROS system.

The ideal candidate will have strong guest-service skills, leadership abilities, and flexibility to work nights, weekends, and holidays in a fast-paced hotel environment.

Qualifications

• Experience in guest services and front desk operations.
• Proficient with MICROS front desk software.
• Ability to supervise and train front desk staff.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Skills

Guest service

Team leadership

Staff scheduling

MICROS proficiency

Interpersonal communication

Tools

MICROS system

Job description

Fremont Marriott Silicon Valley in Fremont, CA is seeking a Front Desk Supervisor to oversee front office operations and staffing. You will supervise, hire, train, and schedule front desk agents, guest service staff, and PBX operators while ensuring smooth daily transactions in the MICROS system.

The ideal candidate will have strong guest-service skills, leadership abilities, and flexibility to work nights, weekends, and holidays in a fast-paced hotel environment.