Guest Experience Front Desk Supervisor

Melrosehoteldc; Fremont (CA); Vor Ort; USD 28.000 - 36.000; Vollzeit

Zusammenfassung

Fremont Marriott in Fremont, CA is seeking a Front Desk Supervisor at $23.00 per hour. You will oversee front desk operations, manage staffing, and ensure smooth guest check-in and check-out experiences.

The role requires leadership, hands-on supervision, and strong guest service skills to uphold the hotel's standards. On-site, full-time position with varied shifts; you will coordinate with housekeeping, engineering, and PBX to meet guest needs.

Qualifikationen

• Experience leading front desk teams and staffing schedules.
• Proficient with front desk operations and guest services.
• Ability to handle high-demand situations calmly.

Aufgaben

• Staff front desk team, interview, hire, supervise, train and schedule agents and PBX staff.
• Understand Front Office roles and duties and perform duties as needed.
• Operate MICROS system and daily transactions.
• Check AM/PM discrepancy reports.
• Coordinate with Housekeeping and Engineering on guest rooms and maintenance.
• Greet guests and check them in/out promptly.

Kenntnisse

Staff scheduling

Team leadership

MICROS system

Guest service

Communication

Jobbeschreibung

Fremont Marriott in Fremont, CA is seeking a Front Desk Supervisor at $23.00 per hour. You will oversee front desk operations, manage staffing, and ensure smooth guest check-in and check-out experiences.

The role requires leadership, hands-on supervision, and strong guest service skills to uphold the hotel's standards. On-site, full-time position with varied shifts; you will coordinate with housekeeping, engineering, and PBX to meet guest needs.