Front Desk Supervisor $23.00 per hour - Fremont Marriott

REMINGTON FREMONT EMPLOYERS LL; Fremont (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

Fremont Marriott Silicon Valley is seeking a Front Desk Supervisor to lead the front desk team and ensure smooth guest check-in/check-out experiences. You will supervise agents, assist with scheduling, and maintain high service standards in a fast-paced environment.

The role requires strong communication, a customer-focused attitude, and the ability to handle high-demand situations with professionalism. This on-site position offers competitive hourly pay and opportunities to advance within a

Qualifications

• Experience managing front desk staff.
• Ability to interview, hire, train and schedule front desk personnel.
• Proven customer service excellence and guest relations skills.

Responsibilities

• Ensure proper staffing levels of front desk staff, including interviewing, hiring, supervising, training and scheduling.
• Understand front office roles and duties and perform them when needed.
• Operate the MICROS system for front desk transactions and routine tasks.
• Check AM and PM discrepancy reports accurately.
• Coordinate with Housekeeping and Engineering on guest room needs and maintenance requests.

Skills

Staff supervision

Interviews & hiring

Customer service

Communication

Teamwork

Tools

MICROS system

Job description

Front Desk Supervisor $23.00 per hour - Fremont Marriott

#26-3189

Frermont, California, United States

Location Description

Experience the elegance and convenience of one of the most modern Fremont, CA, hotels at Fremont Marriott Silicon Valley. At the gateway to Silicon Valley, our hotel in Fremont, CA, is located at the southern tip of the San Francisco Bay, just north of San Jose and between the McCarthy Ranch and Pacific Commons office parks. As one of the most popular full-service hotels in Fremont, California, we are near many Bay Area attractions, including Napa Valley and the high-tech headquarters of Silicon Valley and Santa Clara.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.


• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.


• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.


• Accurately check AM and PM discrepancy reports.


• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments


• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Location

Fremont Marriott-FRII

Requirements

What we are looking for

• Ability to calmly work with high demand and/or upset guests


• High work ethic and self-initiative


• May be required to work varying schedules to include nights, weekends, and holidays


• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!


• Physical Requirements (In-Office Role)


• Ability to work in a standard office environment.


• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)


• Occasional standing and walking throughout the workday.


• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.


• Ability to communicate effectively verbally and in writing.


• Occasionally required to stand, walk, bend, reach, or carry items.


• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).


• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).


• Ability to hear and participate in conversations and meetings, use phone and/or headset


• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

undefined