Guest Experience Supervisor, Front Desk

Hyatt Regency; Columbus (OH); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

12 free nights at Hyatt hotels

50% discounts at F&B outlets

Affordable Medical, Dental and Vision

Vacation + PTO days

Discounted parking passes

Uniform provided and laundry handled

Free meals

Headspace wellbeing access

Employee events and recognition

Fortune 100 Best Companies to Work For

Job summary

Hyatt Regency Columbus is seeking a Front Office Supervisor to oversee Front Desk Hosts, guest registration, and communicate hotel services. The role is highly visible and centers on delivering exceptional guest experiences in a fast-paced downtown environment.

You should have prior hotel front desk experience, strong spoken and written communication, and the ability to work nights, weekends, and holidays. Hyatt offers perks, wellbeing programs, and opportunities for development.

Qualifications

• Prior hotel front desk experience required.
• Strong guest service orientation.
• Able to stand for long periods and work a flexible schedule.
• Refined verbal and written communication skills.
• Unafraid of customer service related tasks and responsibilities.

Responsibilities

• Oversee Front Desk Hosts and guest registration.
• Communicate hotel services and promotions to guests.
• Provide high level guest service and resolve issues.
• Handle forms of payment and respond to guest inquiries.
• Promote Hyatt values in daily interactions.

Skills

Front Desk Experience

Customer Service Orientation

Verbal Written Communication

Job description

Hyatt Regency Columbus is seeking a Front Office Supervisor to oversee Front Desk Hosts, guest registration, and communicate hotel services. The role is highly visible and centers on delivering exceptional guest experiences in a fast-paced downtown environment.

You should have prior hotel front desk experience, strong spoken and written communication, and the ability to work nights, weekends, and holidays. Hyatt offers perks, wellbeing programs, and opportunities for development.