Front Desk Lead & Guest Experience Supervisor

Courtyard Columbus OSU; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Courtyard Columbus OSU is seeking an Operations Supervisor for the front desk to lead shift operations, manage check-ins and check-outs, and handle guest requests with a focus on service excellence. The role includes payment processing, coordination with housekeeping, and supporting Bistro operations during food and beverage service.

The ideal candidate will have at least six months of front desk experience and strong customer service skills, with the ability to engage both external and internal

Qualifications

• Organizational skills.
• Initiative and creative problem-solving.
• Flexible availability (to include days, evenings, weekends, holidays).
• Six months’ experience in a hotel front desk position is preferred.

Responsibilities

• Lead and perform front desk operations during shifts, including check-ins/check-outs and guest requests.
• Process guest payments and handle various payment types.
• Coordinate with housekeeping to ensure room readiness and accuracy of records.
• Assist with Bistro food and beverage service and related orders as needed.
• Provide professional communication to ensure guest satisfaction.

Skills

Organizational skills

Initiative

Flexible availability

Job description

Courtyard Columbus OSU is seeking an Operations Supervisor for the front desk to lead shift operations, manage check-ins and check-outs, and handle guest requests with a focus on service excellence. The role includes payment processing, coordination with housekeeping, and supporting Bistro operations during food and beverage service.

The ideal candidate will have at least six months of front desk experience and strong customer service skills, with the ability to engage both external and internal