Guest Experience Front Desk Agent

Concord Hospitality Enterprises; Columbus (OH); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Medical/dental/vision

Life insurance

401K

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Enterprises is seeking a Front Desk associate in Columbus, Ohio. You will be the hub of guest interaction, providing proactive, responsive, and caring service to ensure a memorable stay. Open availability is required and the culture emphasizes quality, integrity, community, profitability, and fun.

Starts at $16.50 based on experience. Full-time associates enjoy a comprehensive benefits package including medical/dental/vision, life and disability coverage, a 401K, tuition

Qualifications

• Experience delivering high-quality guest service.
• Strong communication and interpersonal skills.
• Ability to remain calm and helpful in busy hotel environments.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Address guest concerns promptly and ensure satisfaction.
• Process guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with privacy and professionalism.
• Know the hotel brand programs and promotions.
• Communicate guest comments and concerns to relevant departments.
• Respond to calls, visitors, and requests quickly in the lobby.
• Be familiar with hotel safety and emergency procedures.

Skills

Customer service

Hospitality

Communication

Problem solving

Job description

Concord Hospitality Enterprises is seeking a Front Desk associate in Columbus, Ohio. You will be the hub of guest interaction, providing proactive, responsive, and caring service to ensure a memorable stay. Open availability is required and the culture emphasizes quality, integrity, community, profitability, and fun.

Starts at $16.50 based on experience. Full-time associates enjoy a comprehensive benefits package including medical/dental/vision, life and disability coverage, a 401K, tuition