Overnight Front Desk Lead — Elevate Guest Experience

Hilton; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program (ESPP)

Paid parental leave

Caregiving support

Job summary

Hilton is seeking a Front Office Supervisor (Overnight) in Columbus, OH. You will supervise the front desk, ensure seamless check-ins/check-outs, and deliver warm hospitality to guests throughout the overnight shift.

Lead the team, provide training and real-time guidance, and resolve guest inquiries with poise while maintaining lobby flow and service efficiency. A passion for hospitality and strong leadership are essential.

Qualifications

• Experience supervising a front desk or hospitality team.
• Strong guest service and communication skills.
• Ability to resolve guest issues with poise and timely follow‑up.
• Leadership and training abilities to guide staff during shifts.

Responsibilities

• Supervise front office team: lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery.
• Lead day-to-day team operations: create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback.
• Lead guest issue resolution: respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues.
• Manage lobby flow: monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.

Job description

Hilton is seeking a Front Office Supervisor (Overnight) in Columbus, OH. You will supervise the front desk, ensure seamless check-ins/check-outs, and deliver warm hospitality to guests throughout the overnight shift.

Lead the team, provide training and real-time guidance, and resolve guest inquiries with poise while maintaining lobby flow and service efficiency. A passion for hospitality and strong leadership are essential.