Front Desk Supervisor - Elevate the Guest Experience

Hyatt Hotels Corporation; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

12 free nights at Hyatt hotelsglobally

50% Discounts at F&B outlets

Medical, Dental and Vision Coverage

Vacation + PTO days

Discounted flight program

Uniform provided

Free COTA Bus Pass

Free meals and events

Discounted parking

Job summary

Hyatt Regency Columbus is seeking a Front Office Supervisor to lead the front desk team, oversee guest registrations, and promote hotel services. You will ensure a high standard of guest service in a fast-paced environment and handle inquiries and payments as needed.

The role requires strong communication skills, a guest-focused mindset, and flexibility to work nights, weekends, and holidays. Join a team that values service excellence and professional growth.

Qualifications

• Experience at hotel front desk required.
• Ability to stand for long periods.
• Strong verbal and written communication.
• Willing to work nights, weekends, and holidays.
• Customer service oriented with a positive attitude.
• Able to promote hotel services and promotions.

Responsibilities

• Oversight of Front Desk Hosts and guest registration process.
• Communicate hotel services and promotions to guests.
• Maintain high guest service standards.
• Handle guest inquiries and payments as needed.
• Support a fast-paced, guest-focused environment.

Skills

Guest service

Front desk experience

Verbal & written communication

Stand for long periods

Flexible schedule

Customer service recovery

Energetic personality

Team player

Job description

Hyatt Regency Columbus is seeking a Front Office Supervisor to lead the front desk team, oversee guest registrations, and promote hotel services. You will ensure a high standard of guest service in a fast-paced environment and handle inquiries and payments as needed.

The role requires strong communication skills, a guest-focused mindset, and flexibility to work nights, weekends, and holidays. Join a team that values service excellence and professional growth.