Front Desk Supervisor — Elevate Guest Experience

Dreamscape Hospitality; Columbus (OH); On-site; USD 38,000 - 58,000; Full time

Job summary

Dreamscape Hospitality in Columbus, OH seeks a Front Desk Supervisor to oversee front desk operations, ensure guest satisfaction, and lead a team of front desk agents.

You will supervise check-in/check-out, resolve guest issues, and maintain service standards across the property, collaborating with other departments to deliver seamless experiences.

This role requires excellent communication, multitasking, and proficiency with hotel management software and Microsoft Office.

Qualifications

• Must have a high school diploma or equivalent; hospitality education is a plus.
• Prior front desk or supervisory experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and attention to detail.
• Proficiency with hotel management software and MS Office.

Responsibilities

• Supervise and coordinate the activities of front desk staff, including scheduling, training, and performance management.
• Ensure that all guest check-ins and check-outs are handled efficiently and professionally.
• Address and resolve guest complaints or issues promptly and effectively.
• Maintain accurate guest records and handle cash and credit transactions.
• Collaborate with other departments to ensure seamless guest experiences.
• Ensure that the front desk area is clean, organized, and well-maintained.
• Assist with hotel marketing and promotion efforts as needed.
• Uphold the hotel's policies and procedures, including those related to safety and security.

Skills

Customer service

Team supervision

Communication

Multitasking

Problem solving

Hotel software

Education

High school diploma or equivalent; hospitality education a plus

Tools

Hotel management software

Microsoft Office Suite

Job description

Dreamscape Hospitality in Columbus, OH seeks a Front Desk Supervisor to oversee front desk operations, ensure guest satisfaction, and lead a team of front desk agents.

You will supervise check-in/check-out, resolve guest issues, and maintain service standards across the property, collaborating with other departments to deliver seamless experiences.

This role requires excellent communication, multitasking, and proficiency with hotel management software and Microsoft Office.