Guest Experience Supervisor, Front Desk

Westmont Group; Dublin (OH); On-site; USD 26,000 - 28,000; Full time

Job summary

Embassy Suites by Hilton Columbus Dublin is seeking a Front Desk Supervisor to oversee daily guest services and front desk operations in Dublin, OH. This full-time hourly role involves guiding staff, maintaining service excellence, and ensuring seamless hotel functionality.

The position requires hospitality knowledge, effective communication, and the ability to manage guest interactions with professionalism and courtesy during all shifts.

Qualifications

• Previous knowledge of hospitality and hotel operational functions.
• Ability to problem-solve under stressful situations.
• Refined verbal and written communication skills.
• Professional appearance and demeanour.

Responsibilities

• Evaluate employee performance and provide feedback to improve productivity and guest service.
• Monitor occupancy rates and forecasts.
• Work closely with other operational managers and supervisors to ensure efficient hotel operations.
• Assist and guide the front office staff through their daily duties and responsibilities.
• Train new employees as designated and outlined in the Front Office Training Guide.
• Maintain the highest level of customer service.
• Maintain a positive work environment.
• Responsible for the day-to-day operation of the Front Desk and Guest Services.
• Performs other duties as required.

Skills

Hospitality knowledge

Problem solving

Verbal & written communication

Professional appearance

Job description

Embassy Suites by Hilton Columbus Dublin is seeking a Front Desk Supervisor to oversee daily guest services and front desk operations in Dublin, OH. This full-time hourly role involves guiding staff, maintaining service excellence, and ensuring seamless hotel functionality.

The position requires hospitality knowledge, effective communication, and the ability to manage guest interactions with professionalism and courtesy during all shifts.