Guest Experience Supervisor

Global Montello Group Corp; Beverly (MA); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Health & Wellness - Medical, Dental, V

401k and match component

Tuition reimbursement after 6 months

Coins!

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, ensure smooth operations, and deliver excellent guest service. You will supervise daily tasks, coach employees, and maintain cash-handling procedures in a fast-paced retail environment.

The role requires flexibility to work day/evening hours, weekends, and holidays, with a strong emphasis on safety, cleanliness, and customer satisfaction. Join a team dedicated to community and service excellence.

Qualifications

• Experience supervising staff in a retail setting.
• Ability to coach and provide feedback.
• Strong guest service and cashier skills.
• Flexible hours including weekends/holidays.

Responsibilities

• Supervise employees and ensure tasks are performed according to management.
• Coach employees with constructive feedback.
• Greet guests and provide an enjoyable shopping experience.
• Follow safety, security, quality, and store procedures.
• Operate the point of sale and manage cash levels.
• Maintain store cleanliness and housekeeping.
• Ensure 24/7 execution of guest service programs.
• Handle cash deposits, lottery, gift cards and checks where applicable.
• Replenish products to keep in-stock conditions.
• Address inquiries and complaints.
• Check in external and internal vendors.

Skills

Customer service

Team supervision

Cash handling

Education

High School Diploma

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, ensure smooth operations, and deliver excellent guest service. You will supervise daily tasks, coach employees, and maintain cash-handling procedures in a fast-paced retail environment.

The role requires flexibility to work day/evening hours, weekends, and holidays, with a strong emphasis on safety, cleanliness, and customer satisfaction. Join a team dedicated to community and service excellence.