Guest Experience Supervisor

Global Montello Group Corp; Exeter (NH); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health & Wellness program

401k with company match

Tuition reimbursement

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, coach employees, and deliver an excellent guest experience. You will ensure cash handling integrity, operate the POS system, and uphold safety and cleanliness across all areas of the store.

The role requires flexibility for day, evening, weekends, and holidays, with a focus on customer service and team leadership in a dynamic retail environment.

Qualifications

• Supervise staff and coach employees to perform tasks effectively.
• Greet guests and ensure a positive shopping experience.
• Adhere to safety, security, quality and store policies.

Responsibilities

• Operate the POS system per corporate standards and manage cash levels.
• Ensure store housekeeping and cleanliness are maintained throughout all areas.
• Support 24/7 guest service programs and processes.
• Address guest inquiries and handle complaints professionally.
• Check in external/internal vendors per guidelines.

Skills

Supervisory skills

Customer service

Cash handling

Communication

Coaching

Education

High School Diploma

Tools

Point of Sale (POS)

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, coach employees, and deliver an excellent guest experience. You will ensure cash handling integrity, operate the POS system, and uphold safety and cleanliness across all areas of the store.

The role requires flexibility for day, evening, weekends, and holidays, with a focus on customer service and team leadership in a dynamic retail environment.