Guest Experience Supervisor

Global Montello Group Corp; Manchester (NH); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Health & Wellness - Medical, Dental, V

401k and match

Tuition reimbursement after 6 months

Job summary

Global Partners LP is seeking a Guest Service Supervisor to supervise staff, greet guests, and maintain cash processes in our store. The role focuses on delivering an enjoyable shopping experience while enforcing safety and operational standards.

The candidate will oversee daily tasks, coach team members, ensure stock and POS accuracy, and coordinate with vendors. Availability includes days, nights, weekends, and holidays in a fast-paced retail environment.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years of age.
• Flexible availability including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 25 lbs.

Responsibilities

• Supervise employees to ensure management directives are followed.
• Coach employees with constructive feedback.
• Greet guests and provide an enjoyable shopping experience.
• Enforce safety, security, quality, and store policies.
• Operate the POS and manage cash levels.
• Maintain store housekeeping and cleanliness.
• Ensure 24/7 execution of guest service programs.
• Handle cash processes including deposits, lottery, gift cards, and checks.
• Replenish products to maintain in-stock conditions.
• Address guest inquiries and complaints.
• Check in external and internal vendors per guidelines.

Skills

Staff supervision

Customer service

Cash handling

Safety compliance

Communication

Education

High School Diploma

Tools

POS system

Job description

Global Partners LP is seeking a Guest Service Supervisor to supervise staff, greet guests, and maintain cash processes in our store. The role focuses on delivering an enjoyable shopping experience while enforcing safety and operational standards.

The candidate will oversee daily tasks, coach team members, ensure stock and POS accuracy, and coordinate with vendors. Availability includes days, nights, weekends, and holidays in a fast-paced retail environment.