Guest Experience Supervisor

Global Montello Group Corp; Winsted (CT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health & Wellness Insurance

401k with company match

Tuition reimbursement

Growth opportunities

Job summary

Global Partners LP is seeking a Guest Service Supervisor to oversee store operations, supervise staff, and ensure guest satisfaction. The role focuses on coaching employees, cash handling, and maintaining product availability.

The position requires flexibility for day, night, weekend, and holiday shifts and a strong commitment to safety and customer service in a retail environment. Competitive benefits and opportunities for growth are included.

Qualifications

• High school diploma or equivalent

Responsibilities

• Supervise employees performing duties directed by management
• Coach employees with constructive feedback to improve performance
• Greet guests and provide an enjoyable shopping experience
• Adhere to policies for safety, security, quality and store operations
• Operate the point of sale and maintain cash levels
• Maintain store housekeeping: cleaning, dusting, sweeping, mopping, trash
• Ensure 24/7 execution of guest service programs and processes
• Manage cash processes including deposits, lottery, gift cards and checks
• Replenish products to keep in-stock conditions
• Address guest inquiries and complaints
• Check in external and internal vendors per guidelines

Education

High School Diploma

Job description

Global Partners LP is seeking a Guest Service Supervisor to oversee store operations, supervise staff, and ensure guest satisfaction. The role focuses on coaching employees, cash handling, and maintaining product availability.

The position requires flexibility for day, night, weekend, and holiday shifts and a strong commitment to safety and customer service in a retail environment. Competitive benefits and opportunities for growth are included.