Guest Experience Supervisor

Global Partners LP; Woodstock Village (VT); On-site; USD 25,000 - 29,000; Full time

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, supervise daily work, and ensure a positive guest experience in a fast-paced retail setting. You will develop talent through coaching, monitor operations, and help execute management directives while upholding company standards.

The role involves cash handling, customer inquiries, housekeeping, vendor check-ins, and maintaining in-stock conditions.

Qualifications

• Must be available to work flexible hours including days, nights, weekends and/or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for position.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
• Work in intermittent temperatures (i.e., cooler, outside, etc.).
• Must have reliable transportation.
• High School Diploma High school diploma or equivalent.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Skills

Flexible hours

Efficient and organized

Lift up to 25 lbs

Access to all areas

Reliable transportation

18 years or older

Education

High School Diploma

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead store staff, supervise daily work, and ensure a positive guest experience in a fast-paced retail setting. You will develop talent through coaching, monitor operations, and help execute management directives while upholding company standards.

The role involves cash handling, customer inquiries, housekeeping, vendor check-ins, and maintaining in-stock conditions.