Guest Experience Specialist - Weekly Pay

Extended Stay America, Inc.; Duluth (GA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Medical Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

EAP

Job summary

Extended Stay America is seeking a Guest Services Representative to provide exceptional guest experiences, handle check-ins/outs, phones, and payments per ESA guidelines. The role includes front-desk duties, maintaining cleanliness, and promoting ESA value during guest interactions.

The position offers weekly pay, competitive wages, medical and vision insurance, 401(k), paid time off, and other staff benefits in a hotel environment.

Qualifications

• Understand and communicate in English proficiently to interact with guests and staff.
• Possess ability to operate the property management system and perform audits when needed.
• Apply good judgment and solve guest-related issues.

Responsibilities

• Assist guests, answer phones, check-in/out, and collect payment per guidelines.
• Process reservations, registrations, and departurs in accordance with procedures.
• Maintain cash, credit card, and city ledger records for the property.
• Present breakfast display and keep front desk area organized and clean.
• Promote ESA offerings to guests and convert inquiries into reservations.

Skills

English proficiency

Guest service

Judgment

Guest issue resolution

Education

High school diploma or GED

Tools

Property management system (PMS)

Job description

Extended Stay America is seeking a Guest Services Representative to provide exceptional guest experiences, handle check-ins/outs, phones, and payments per ESA guidelines. The role includes front-desk duties, maintaining cleanliness, and promoting ESA value during guest interactions.

The position offers weekly pay, competitive wages, medical and vision insurance, 401(k), paid time off, and other staff benefits in a hotel environment.