Guest Experience Specialist | Weekly Pay

Extended Stay America, Inc.; San Jose (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Medical Insurance

Dental Insurance

Vision Insurance

Health Care and Dependent Care Flexi

Job summary

Extended Stay America, Inc. is seeking a Guest Services Representative to assist guests, answer phones, check-in/out, and handle payments following company guidelines. The role also involves front desk daily paperwork and ensuring safety procedures are followed by associates and guests.

The GSR delivers friendly service, resolves guest requests through the Make it Right process, and maintains a clean, organized lobby and public areas while promoting ESA’s brand standards across shifts.

Job description

Extended Stay America, Inc. is seeking a Guest Services Representative to assist guests, answer phones, check-in/out, and handle payments following company guidelines. The role also involves front desk daily paperwork and ensuring safety procedures are followed by associates and guests.

The GSR delivers friendly service, resolves guest requests through the Make it Right process, and maintains a clean, organized lobby and public areas while promoting ESA’s brand standards across shifts.