Guest Experience Specialist - Weekly Pay & Benefits

Extended Stay America; Ocala (FL); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering скидки

Job summary

Extended Stay America is seeking a Guest Services Representative to warmly assist guests, answer phones, check in/out, and collect payments in line with company guidelines.

You will maintain front desk operations, help with breakfast display setup, and support safety and security procedures while delivering the ESA service culture. English proficiency and strong guest relations are essential.

Qualifications

• High School Diploma or GED required, or related entry-level experience.
• Proficient English and excellent customer service skills.
• Ability to perform basic math for payments and audits.

Responsibilities

• Assist guests with check-in/check-out and payment processing.
• Answer phones and respond to guest requests with follow-through.
• Resolve guest issues through Make it Right process while upholding service standards.
• Maintain front desk, lobby, and common areas in a clean, organized state.
• Support safety procedures and proper cash handling and disclosures.

Skills

Greeting guests

PMS software

Cash handling

English proficiency

Customer service

Education

High School Diploma or GED

Tools

Property Management System (PMS)

Job description

Extended Stay America is seeking a Guest Services Representative to warmly assist guests, answer phones, check in/out, and collect payments in line with company guidelines.

You will maintain front desk operations, help with breakfast display setup, and support safety and security procedures while delivering the ESA service culture. English proficiency and strong guest relations are essential.